Here We Go!

You have placed your order…now it begins!  Our production team begin work on the pattern and fabrics needed to make your gown. We will also confirm the delivery date for your gown. Expect between 45-60 days from the time of order.

One of our Stylists will confirm your final measurements and order details. Your gown will undergo high grade in-house quality control to ensure that the fabrics and manufacturing are of the highest standard.

Your gown will be one most exciting package you’ll ever receive! It’s time for our Dispatch Team to pack your order at our head office in Canada, where it will then be dispatched via Fedex or UPS.

You will receive tracking information from our Dispatch Team so you can track your precious package. We deliver to brides across the globe!

Getting Started

Can I wear a bra?
You can wear adhesive cups or a nude strapless bra for shape and support. Many of our gowns have interior boning and or cups – check the details.

Is the dress see-through at all?
Most of our gowns are lined with soft lining – check details to see if the back bodice and sleeves are unlined.

What underwear do I wear?
We recommend wearing seamless underwear in a colour close to your skin tone.

What does the dress feel like to touch?
The Gowns feel soft and luxurious. They been handmade in an exclusive luxuriously soft laces, crepes and satins that molds to your body.  Beading, 3d Applique and Crystals will be more rigid.

Our tulles and shimmering organza’s are as soft as possible, while still giving shape and body to your gown’s silhouette.

How long does it take for my dress to be made?
We recommend ordering your dress as soon as you can, as our lead times vary depending on when you’re getting married. If your wedding is less than 3 months away your Made-to-Order gown will incur a Priority fee.

If your wedding is less than 8 weeks away, let us know, we may have a gown in stock available in standard size ranges.

How is my dress made?
We hand make your dress especially for you in our atelier but we deliver worldwide.

Can I alter the design of my dress?
Every dress undergoes intensive design processes to ensure the fit, feel and balance of each dress is absolutely perfect. Therefore, we do not offer customisations – but you can arrange to have your own design created. Contact us for more information info@froxbox.co.

What if I lose/gain weight?
We go to every effort to ensure your dress is the correct fit. If you place your order far in advance of your wedding date, we can confirm your size range shortly before your gown is due to be made.

The SIZER APP will take your true measurements and so you can choose the corresponding size range for each of your body proportions. We make your gown to a size range rather than your exact measurements to allow for a more effortless fit.

Our dresses are crafted from luxurious stretch fabrics however, if your measurements do decrease thereby placing you in a smaller size range, your gown may need to be altered to your desired fit with a professional seamstress. Conversely, working with luxe stretch fabrics means that our gowns are rarely constructed with a seam allowance; therefore, if your measurements increase, thereby placing you in a higher size range, please note that your gown may not have the capacity to be altered.

Shipping

If you have any questions about shipping you can contact us at info@froxbox.co.

To determine your shipping costs simply add your products to the cart, continue to the checkout to use our handy shipping calculator.

Payment

Import duties and taxes may be applicable in your country. We always recommend brides ordering from outside of Canada to check with their import/customs department for an estimated cost, so you are aware of any charges you may be required to pay.

Returns

As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact our Customer Experience Team info@froxbox.co within 7 days of receiving your order.

If you have lost or gained weight, we recommend contacting our Customer Experience team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by FROXBOX. You will need to provide updated measurements and images for our production team before the dress is returned.

 Any dresses being returned to FROXBOX must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($250 USD, €200, $300 CAD) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.

Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.

As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.

To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of veils, headbands and earrings. If for any reason your order is faulty, please contact our Customer Experience Team info@froxbox.co with images of the fault to arrange a repair, exchange or credit note.

Still need help? Send us a note.

Contact Us