STANDARD MADE TO ORDER BRIDAL
As your dress is made especially for you to your dress size range and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. All items undergo high-grade professional quality control to ensure fabrics and manufacturing are of the highest standard. We highly recommend you try your dress on as soon as you receive it. In the unlikely circumstance your dress does not fit you, you must contact our Customer Experience Team email@example.com within 7 days of receiving your order.
If you have lost or gained weight, we recommend contacting our Customer Experience team for guidance and an advice to provide to your preferred local tailor. If for any reason there is a manufacturing fault, postage will be covered by FROXBOX. You will need to provide updated measurements and images for our production team before the dress is returned.
Any dresses being returned to FROXBOX must be returned in the original packaging. If you wish to cancel your order before locking-in your measurements, the cancellation fee will be applicable. The cancellation fee ($250 USD, €200, $300 CAD) covers the cost of administration, lace allocation, pre-production and pattern preparation associated with your order.
Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production.
PRIORITY TO ORDER BRIDAL
As your wedding date is sooner than the standard timeframe it takes to produce a Made-to-Order gown, we are unable to offer returns or exchanges on Priority Made-to-Order bridal items. We do not take responsibility for any adjustments or alterations needed to be made on your gown (unless it is a genuine manufacturing fault). Once your measurements are locked-in, you will be unable to cancel you order as the gown will have gone immediately into production. You will not be subject to any refund.
JEWELLERY & Accessories
To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of veils, headbands and earrings. If for any reason your order is faulty, please contact our Customer Experience Team firstname.lastname@example.org with images of the fault to arrange a repair, exchange or credit note.